"Turnstone Log Cabin Rentals" Reservation Agreement and Policies
CANCELLATIONS & REFUNDS To make a reservation, only $150 is required for a deposit. Balance of payment in full is required, by personal check, no less than 30 days prior to arrival. If guest does not send balance of payment by personal check, you agree for balance to be charged to the card on file. If unable to charge balance due to credit card on file, Turnstone will make every attempt to contact guest by eamil for final payment, as reservations not paid in full at least 30 days prior to arrival, are subject to cancellation. Should you need to change your dates, you can reschedule your reservation any time with no penalty as long as the change is processed at least 30 days prior to your arrival date. All funds on deposit are forfeited to Turnstone Log Cabin Rentals and immediately put into our general operating account. If you choose to cancel your reservations more than 30 days from your arrival, Turnstone will issue a refund check in the amount of the payment received, less a $50 rebooking fee. If the cancellation is within the 30 day period, you clearly understand that all funds paid are forfeited.
CHECK IN & CHECK OUT Arrival time is 3 pm or after. Please do not expect to check in early. However, if you are in the area before 3 pm go ahead and stop by your cabin. If your cabin is clean and ready we will be happy to allow you to go to the cabin. Due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 3 pm, especially during peak and holiday season. We ask for your patience and suggest that you have alternate plans for a couple of hours in case your unit is not ready. Check out time is 10 a.m. and our check out procedures are very simple, we ask that you wash all dishes, trash in the receptacle, and then make sure the cabin is secure before departing. Please respect check out time, as we need the time to prepare the cabin for the next guest arrival.
OCCUPANCY & HOUSEKEEPING Please limit occupancy to the cabin maximum and adhere to no pet and no smoking preferences of the cabin. You must be an adult (21 or over) to rent a cabin and are responsible for the cabin. In the event of damages or extra cleaning requirements, additional charges may be applied to the card on file. Linens and towels are provided based on the size of the cabin reserved, along with kitchenware and utensils. A starter supply only of soap, dishwashing detergent, toilet paper, trash bags, and paper towels will be provided. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately. Please review the cabin departure sheet below and also located on the bulletin board by the spiral stairs.
OCCUPANCY & AMENITIES We will do everything we can to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabin in the Smokies, so that you will become a guest for a lifetime. As mentioned above, due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 3 pm, especially during peak and holiday season. We ask for your patience and suggest that you have alternate plans for a couple of hours in case your unit is not ready. In addition, from time to time, appliances, water, cell phone service, WiFi service, electricity, etc. will break down or malfunction. While we cannot refund any monies due to these issues that may be beyond our control, we will respond as quickly as we can to make repairs and restore amenities. Depending on the circumstance, a move to a similar property may be necessary.
INCLEMENT WEATHER POLICY Please be aware of the possible weather and road conditions you may encounter, depending on what time of year you are traveling, as we do not offer refunds due to weather or early departure. From late November through early April the weather in the Smoky Mountains can be very unpredictable.
PET POLICY No pets of any kind are allowed on the property or inside our cabins. Anyone bringing pets will have their reservation cancelled immediately. MINIMUM STAYS All cabins have a minimum stay of 2 nights, except on all holidays, all of October and Thanksgiving. PAYMENTS $150 with a major credit card (Visa, MasterCard) is required to confirm a reservation. Sorry, but no personal or business checks accepted unless received at least 30 days prior to your scheduled date of arrival. Full payment must be paid 30 days prior to arrival date with a personal check, unless reservation is made within that period, in which case, full payment is due immediately.
REFUNDABLE DAMAGE DEPOSIT The damage deposit of $100 covers ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. This does not cover damage to furniture and electronics (i.e. damaged television, broken VCR/DVD, broken bed frame, broken sofa, etc.) Guest will be responsible for all reckless damages, and the credit card on file will be charged. Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin clean (EX: heavy partying, trash, excess grease on stove, etc.), or theft of any property from the unit, to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.
FEES A Cleaning Fee of $50 or $60 per cabin is applicable to each rental, regardless of length of stay.
Electronic Communications. You agree that this Agreement constitutes "a writing signed by you" under any applicable law or regulation. To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding your account and/or your use of the Service ("Communications"), may be provided to you electronically and you agree to receive all Communications from Turnstone Log Cabin Rentals in electronic form. Electronic Communications may be posted on the pages within the Turnstone Log Cabin Rentals website and/or delivered to your e-mail address. You may print a copy of any Communications and retain it for your records. All Communications in either electronic or paper format will be considered to be in "writing," and to have been received no later than one (1) business day after posting or dissemination, whether or not you have received or retrieved the Communication. Turnstone Log Cabin Rentals reserves the right but assumes no obligation to provide Communications in paper format.
Turnstone Log Cabins Rentals
846 Big Creek Rd
Otto, NC 28763
Ben & Dianne Parrish